At FigureNine, your satisfaction is important to us. If you're not happy with your purchase, we're here to make it right.

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Eligibility for a Refund

• Refunds are available for items returned within 14 days of delivery.

• Items must be unused, unwashed, and in original condition with tags.

• Sale items are non-refundable unless damaged or defective.

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How Refunds Work

• Once we receive and inspect your returned item, we’ll notify you by email.

• If approved, your refund will be processed to your original payment method within 7 business days.

• We’ll also notify you if your return is not approved (example: worn or damaged items).

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Return Shipping Costs

• You are responsible for return shipping costs, unless the item was damaged or incorrect.

• Shipping costs are non-refundable.

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Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank or payment account again.

2. Contact your credit card company—it may take time before your refund is officially posted.

3. Still not there? Please email us at support@figurenineofficial.com.

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Need Help?

We're here for you.
Email: support@figurenineofficial.com